Neuro Rehabilitation Service:
Domiciliary care

Whistleblowing (England) Policy

Policy Statement

This policy sets out the values, principles and procedures underpinning this care service’s approach to whistleblowing. “Whistleblowing” refers to actions taken by an employee or employees to raise concerns about:

  • Alleged, suspected or observed malpractice.
  • Assessed, identified or perceived risks (e.g. to the safety of people using services).
  • Unethical conduct or possible illegal acts.

Any of the above could harm, or create a risk of harm, to people using services, colleagues or the general public.

The policy is in line with the Care Quality Commission (CQC) recommendations for the reporting of concerns about people’s care and the safeguarding provisions under Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The right to whistleblow is also built into the practice of “Good Governance” as described in Regulation 17, which requires care providers to be transparent and open and comply with the Public Disclosure Act 1998 (and as amended under the Enterprise and Regulatory Reform Act (ERRA) 2013).

The policy also reflects the quality statements, which CQC will be using instead of the KLOE as its single assessment framework particularly:

Safe: Learning culture

“We have a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices.”

Well-led: Freedom to speak up

“We foster a positive culture where people feel that they can speak up and that their voice will be heard.”

The policy should be read and used to complement the care service’s complaints procedure.

Our company recognizes that “whistleblowing” is distinct from a complaint in that “whistleblowers” raise their concerns as employees. Complaints about a service are raised by people using the service, others acting on their behalf or members of the public. However, it is recognized that similar procedures should be are followed to respond to complaints and whistleblowing.


“Whistleblowing” principles can be summarized as follows:

  • We promote open, transparent cultures, which encourage staff to act on and report any concerns about practices that fall below acceptable standards.

  • Staff members are the people most likely to observe and be in a position to report on bad practice

  • Employees, who raise genuine concerns about harmful practices, which they come across in their work (as described above) must be taken seriously and seen to be acting correctly

  • They should not be regarded as “troublemakers” to be penalized in some way by their employing organization

  • The employing organization should listen to and thoroughly investigate every concern raised by a staff member as they would if the matter was raised as a complaint by a person receiving care or others acting on their behalf

  • In line with the Public Interest Disclosure Act 1998, the care service must make sure that staff members who raise, in good faith, reasonable concerns about unacceptable practices are not victimized as a result.

Our company applies these principles in our approach to whistleblowing policy and the procedures and we expect our staff to follow.


Obligations on staff to report malpractice, unacceptable risks and wrongdoing

Our company recognizes that our staff members have a duty of care, moral and legal obligations to report all incidents where they consider vulnerable adults or colleagues to have been harmed or are at serious risk of being injured or harmed in the course of their work.

Our company considers that these obligations to report such incidents, which include suspected breaches of the care service’s or other employees’ professional codes of conduct, override any other considerations such as loyalty to colleagues.

Any member of staff who witnesses or suspects abuse or acts of harm by another member of staff should report the matter without delay to their supervisor or manager. The manager will accept responsibility for the actions that follow and will assure the “whistleblower” that they have acted correctly by reporting the matter, will not be victimized and their confidentiality assured unless there are overriding, e.g. legal reasons for disclosing their identity.

The care service accepts that there may be occasions when the staff member does not feel confident or able to report in the first instance to the manager. In these circumstances, it is recognized that the “whistleblower” might need to take their concerns to the Managing Director.

The care service also accepts the right and obligation of any staff member, who thinks that their concerns are not being or might not be properly responded to or addressed, to report their concerns to an outside authority. This could be the police, the local safeguarding adults authority or the CQC.

Each of these organizations can be expected to respond in line their respective procedures. Again, in line with its Public Disclosure Interest Act responsibilities, the care service will not penalize or victimize any staff member who responsibly reports their concerns in any of these ways.

Commitment to staff

The care service assures its staff that their concerns about any possible mistreatment of the people using eh service will be listened to and investigated.

Staff members are encouraged to raise any concern directly or in writing. They are also entitled to make their representations accompanied by a friend or colleague or trade union representative as they decide and think fit. They might also wish to obtain witness statements.

The care service undertakes to assess and investigate any concerns impartially, proportionately and objectively, so that it can be fair to all parties concerned in seeking to clarify the facts before taking further actions.

The care service’s management will keep any staff members affected by an investigation aware of the actions being taken and the outcomes, considering the need to respect the possible confidentiality of some of the information relating to other staff members and people using the services, which have developed in the process of the investigation.

Information will usually be treated with the utmost confidence. This might not be possible in all cases, e.g. if the alleged malpractice requires reporting to the police and/or the local safeguarding adults authority.

Staff is also made aware that all instances of alleged or actual abuse must be notified to the local safeguarding adults’ authority and to the CQC under its notification of serious incidents procedures.

Investigating and dealing with allegations

The manager to whom abuse by a staff member is reported will take the necessary steps under its safeguarding policy. In addition, the manager will if possible protect the source of the information.

If a manager fails to act promptly, suppresses evidence or is involved in any action to discourage whistleblowing, they will be liable to disciplinary action.

Where the whistleblower has gone directly to the CQC or local safeguarding authority to report their concerns, the care service will always co-operate fully with any resulting enquires and investigations, and take all necessary actions from the outcomes.

Dealing with interference with or victimization of “whistleblowing” staff

Any member of staff who attempts to prevent a staff member from reporting their concerns to a manager or who bullies, attempts to intimidate or discriminates against a colleague in these circumstances will be dealt with under disciplinary proceedings.

A whistleblower who feels themselves to be subject to hostile action from colleagues should inform their manager, who should if necessary take steps to alter the staff member’s duties so as to protect them from the hostile action.

The care service provides staff with information on how to contact Protect (formerly Public Concern at Work), an organization that has been established to protect whistleblowers from victimization and bullying.

Unjustified reporting

The care service’s managers take reports from whistleblowers seriously and investigate all allegations thoroughly. Any allegations against colleagues, however, which are found to be unwarranted or malicious, may render the person who made them liable to disciplinary action.


The care service provides staff with the following information, which they may need to help raise a concern in confidence.

  • Whistleblowing Helpline for NHS and Social Care Staff: Tel. 08000 724 725; email:
  • How to contact the CQC: Tel. 03000 616161; email:
  • Local Safeguarding Authority/Multi-Agency Safeguarding Hub (MASH): [Add details].
  • Care Quality Commission leaflet Raising a Concern with CQC available at
  • Protect (formerly Public Concern at Work) for advice and guidance on ways forward.


All new staff receives training in this policy on whistleblowing as part of the induction training. All staff receives updated training as policies change.


Signed: Constancia Uazeua
Date: 03.01.2024
Policy review date: 03.01.2025


Copyright © 2024 Good Shepherd 4 you All Rights Reserved. Designed And Developed By Conception Masters
Scroll to Top